Hostaway | Guest & Task Automation
Automation tools are lifesavers for managers with multiple properties! Before adopting a property management system I frequently forget to send guest check-in details or communicate with our cleaner that a guest cancelled their stay. Hostaways tools allow for automatic alerts, messages, and reviews to be sent to guests and team members!
Hostaways guest automation tools include templated messages, variable fields, event triggers, a unified inbox, and support for multiple accounts. The message automation allows users to set up templated messages, with variable fields such as guest name, and determine the event trigger. This is perfect for sending check-in and checkout details.
The unified inbox and support for multiple accounts removes the need for property managers to continually login and out of OTA accounts. Inboxes for all your sales channels can be stored, managed, and monitored directly within the Hostaway dashboard.
Among Hostaways newest tools is review automation. Similar to templated guest conversations users can set up automated prewritten reviews for guests. On top of automating the process the dashboard lets you visualize all your guest ratings and reviews in a single inbox.
Hostaways tools include task automation and user management. This allows you to send automatic alerts to your cleaning team of a new clean and update them on modifications and cancellations. The tools can also be used to schedule maintenance staff, tradesmen photographers, etc.