Case Study
The Overlook
How We Overcame Homeowner Concerns and Deliver An Amazing Experience for our harrison Guests
The Property
The Overlook is a luxury lakeside retreat that captures the essence of West Coast living. Located just minutes from the village of Harrison Hot Springs, this stunning home offers both seclusion and convenience. Guests can enjoy private dock access, panoramic mountain views, and the peaceful sounds of nature, while still being a short drive from local restaurants, shops, and the famous hot springs.
The Challenge.
When we first began managing The Overlook, the homeowners were understandably cautious. They had heard the same horror stories many property owners do like rowdy guests and damaged houses. Our first challenge was to build trust and demonstrate that, with the right systems in place, a vacation rental can be both profitable and well-protected.
Challenges At A Glance:
- Initial homeowner concerns: The owners were understandably anxious about turning their home into a vacation rental after hearing horror stories about parties, property damage, and problem guests.
- Waterfront safety: The property’s private dock and lake access introduced additional responsibilities, especially for families with children. We developed clear safety signage, provided guest guidelines, and implemented proactive safety measures around the dock area.
Words From The Manager.
“This property is incredibly important to us; not only because it’s one of our white-glove clients, but because it’s such a beautiful home that we’re truly proud to manage. From the beginning, we knew guests would fall in love with this space, and we were confident we could deliver an exceptional experience for both the homeowners and their guests. And we did exactly that.“
Our Approach.
- Built trust through transparency: Clearly explained all layers of protection from Airbnb’s host coverage, refundable guest damage deposits, and short-term rental insurance so homeowners understood how their property was safeguarded from multiple angles.
- Collaborative security planning: Worked directly with the homeowners to plan and install exterior security cameras in appropriate outdoor areas, ensuring full compliance with privacy standards.
- Clear guest communication: Made it crystal clear to guests where the cameras were located and why they existed – to protect the property and ensure everyone’s safety.
- Enhanced waterfront safety: Installed a safety fence along the lakefront to help prevent children or guests from accidentally entering the water.
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The Results.
- Long-term success: We’ve been proudly managing The Overlook in Harrison Hot Springs for several years, establishing it as one of the region’s premier vacation rentals.
- Outstanding reputation: The property has earned Superhost status and the Guest Favorite badge on Airbnb, supported by dozens of glowing five-star reviews.
- Consistent guest satisfaction: Guests consistently praise the home’s cleanliness, comfort, and stunning lakeside views.
- High occupancy: The property is fully booked throughout the summer months, often months in advance.
- Personal guest touch: Every guest is welcomed with a bottle of locally crafted cider.
Shantelle
White Glove Client
What Our Homeowners Have To Say.
” Lifty Life Vacation Rentals has been managing my property since the summer of 2022. This company has been professional and amazing to work with since the very beginning. Any apprehension my husband and I felt about renting our home out quickly dissipated. They manage the business with confidence and ease and deal with issues as they arise with speed and positivity. We had always been hesitant because of different horror stories with short term rentals and now we don’t give it a second thought. We would recommend Lifty Life Vacation Rentals to anyone who is considering renting their home above anyone else.“
FAQ
It is very common to have some initial questions so we wanted to provide them upfront for you to review.