Case Study

Garibaldi Suites

How Our White-Glove Service Created Happier Guests and Better Reviews

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The Property

Located in the heart of Whistler Village, the Garibaldi Suites occupy the top floor of one of Whistler’s most iconic buildings, home to Moguls Coffee Shop, Apres Apres, and Rexall.

These three luxury two-bedroom, two-bathroom suites combine an unbeatable location with mountain views, modern design, and the warmth of a true alpine retreat. Guests can step outside to cafés, restaurants, and the gondola. It does not get more central or more Whistler than this.

The Challenge.

When the homeowner approached us, their goal was clear. They wanted a boutique hotel-quality guest experience every single time. They were searching for a Whistler property management team that would deliver more than just cleaning and bookings. They wanted a white-glove service that guaranteed consistency, quality, and care from start to finish.
In a destination as competitive as Whistler, where guests expect world-class hospitality, our challenge was to deliver flawless operations, elevated presentation, and five-star service without compromise.

Challenges At A Glance:

  • The property was directly above a busy nightclub, which made noise complaints an issue.
  • The previous manager had poorly setup the listings and didn’t have key amenities like heat.
  • The homeowner had high revenue expectations.
  • The suites had some deferred maintenance concerns.

  • Words From The Manager.

    “The homeowner had very high expectations, and rightfully so. They wanted every guest to enjoy a five-star experience while also maximizing revenue on these premium suites. The biggest challenge was balancing that standard of excellence with the reality of being located directly above one of Whistler’s busiest nightclubs. We had to be proactive with soundproofing solutions, guest communication, and review management to ensure visitors still felt cared for and comfortable. In the end, that attention to detail is what helped us deliver both exceptional reviews and a better overall experience“
    Connor Griffiths
    CEO of Lifty Life

Our Approach.

  • Full Property Audit: We started with a complete inspection by our professional property inspector, reviewing every appliance, fixture, and finish. Our local team of contractors and handymen addressed every issue, no matter how small, before the first guest ever walked through the door.
  • The White-Glove Experience: We elevated the suites with premium touches that define hotel-level hospitality like crisp white linens, freshly pressed towels and bottle of wine to welcome each guest.
  • Professional Marketing and Presentation: We showcased the property with high-end photography and carefully crafted listings that highlight what Whistler travellers value most: location, mountain views, air conditioning, parking, and modern comfort. Our marketing team optimized each listing across major platforms and our direct-booking website to ensure consistent visibility and conversion.

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The Results.

  • Consistent 5-Star Reviews: Guests consistently praise the cleanliness, communication, and overall experience.
  • Superhost Status: Maintained Superhost recognition on Airbnb through exceptional guest satisfaction and reliability.
  • Guest Favourite Award: The suites are officially ranked as “Guest Favourite” on Airbnb, a distinction held by less than 2% of listings.
  • Higher Revenue Performance: Each suite now earns significantly higher annual revenue, driven by improved occupancy rates and optimized pricing.
A man wearing hiking gear walks through a sunlit forest trail with a dog following behind him, enjoying the peace often found near top vacation rental management retreats.

Karla

From Seattle, Washington

What Our Guests Have To Say.

” The place was beautifully decorated, very clean, and located right in the heart of whistler village!! My friends and I loved our stay here, having the grocery store right downstairs was a plus and being such a short walk away from the lifts, bars, and restaurants was very convenient! We would stay here again. Connor is also a very responsive host, would recommend!”

FAQ

It is very common to have some initial questions so we wanted to provide them upfront for you to review.

When we took over management of the Garibaldi Suites, the property had previously been listed only on Airbnb. Our first step was to expand visibility across multiple booking platforms, including VRBO, Booking.com, Expedia, and our own direct-booking website. This immediately increased exposure and booking opportunities by reaching a wider audience of travellers.

Next, we implemented dynamic pricing software managed by our in-house revenue manager, who monitors Whistler’s booking trends, seasonal demand, and competitor activity. By adjusting nightly rates in real time and structuring an optimized pricing strategy, we were able to maximize occupancy during slower periods and capture higher rates during peak seasons.

The result was a significant boost in annual revenue, stronger occupancy year-round, and a consistent flow of five-star guest reviews that continue to strengthen the property’s performance.

Our team takes a proactive and guest-focused approach to managing properties in vibrant, high-traffic areas like Whistler Village. For the Garibaldi Suites, we recognized that being located above one of Whistler’s busiest nightclubs could create potential noise challenges for certain guests.

To address this, we implemented additional soundproofing measures, updated listing descriptions to clearly set expectations, and maintained transparent communication before and during each stay. We also provide white noise machines and complimentary earplugs in every suite. These small but thoughtful touches help guests rest comfortably while still enjoying the unbeatable central location.

Yes. In our experience, properties managed under our white-glove program consistently outperform traditional full-service rentals. When we go the extra mile, guests truly notice and appreciate the difference.

From premium linens and welcome amenities to proactive maintenance and personalized guest support, every detail contributes to a higher-quality stay. These elevated touches lead to glowing five-star reviews, frequent Guest Favourite recognition on Airbnb, and stronger long-term performance for the homeowner.

White-glove properties also receive more dedicated care from our team, ensuring they stay in excellent condition and continue to deliver exceptional results year after year.

Of course not. Every homeowner and property is different, and we believe in providing flexibility to match your goals. At Lifty Life, we offer multiple service tiers so you can choose the level of management that best fits your needs.

Our team is happy to provide guidance based on your property’s location, style, and revenue potential to help you make an informed decision. Some owners prefer to start with our Full Service Management, while others opt for White-Glove Service right away to maximize guest experience and performance.

Homeowners can also change their service tier at any time (within reason). If you begin with full service and later decide to upgrade to white-glove management, we can seamlessly transition your property to that higher level of care and presentation.

The goal is simple: to create a management plan that works best for you, your property, and your long-term success.

We would love to host you! You can book the Garibaldi Suites directly through our website.

We have a dedicated webpage that outlines everything you need to know about our vacation rental management services in Whistler to help you choose the right fit for your property.

If you prefer to speak with a real person, our team would be happy to connect. You can submit an inquiry form directly on our website or give us a call to chat with one of our property management specialists.

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